https://docs-ai.easemob.com/ 2026-04-05T15:03:45+00:00 https://docs-ai.easemob.com/ https://docs-ai.easemob.com/lib/tpl/haozki-2016-01-25/images/favicon.ico text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/appconnect?rev=1552361088&do=diff Connect with App When you already have a mobile App, you can simply create an “IM account” on the Hyphenate Customer Engagement Cloud and integrate an android/iOS SDK into your App. By doing so, you can provide customer service for users of your App. text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/introduction?rev=1552361088&do=diff Customers, Agents and Admins Hyphenate Customer Engagement Cloud has perfect support for smart devices on the mobile Internet, and is compatible with web pages, WeChat, Weibo and other popular channels. The cloud allows agents to easily handle customer consultations from different devices, from different channels, in different ways, therefore achieving the perfect unity of cross-channel customer services. text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/quickstart?rev=1552361088&do=diff Get Started To help you get a quick understanding of the Hyphenate Customer Engagement Cloud and the abilities to integrate on your mobile Apps, we have prepared a “Mall” demo for you. Here is how you can get started with the “Mall” demo. Step 1: Sign Up text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/sidebar?rev=1552361088&do=diff * Overview * Get Started * Connect with App * Connect with Web * Connect with WeChat * Connect with Weibo * Tutorial for the Admin * Customers, Agents and Admins * Conversations * Queue * Note * Ticket * History * Search * Customers * Export * Personal * Notification * Analytics * Home * Members * Channels * Robot * Settings * Settings (Routing) * Search * Note * Ticket * Customers * AutoMessage * History * Review * Export *… text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/simplesetup?rev=1552361088&do=diff Tutorial for the Admin Thank you for choosing Hyphenate Customer Engagement Cloud! Here's a simple tour to help you get started with the Customer Engagement Cloud. Set Up Conversations After you log in to Hyphenate Customer Engagement Cloud, the Agent Mode is displayed by default. You can have conversations with both customers and your colleagues on the Conversations page. When there is an ongoing conversation, more functions are displayed on the Conversations page (see below). text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/start?rev=1552361088&do=diff Hyphenate Customer Engagement Cloud About Hyphenate Hyphenate is a leading enterprise software service provider. In 2016, Hyphenate was awarded the “Gartner 2016 Cool Vendor”. Hyphenate provides these products: the largest instant messaging cloud platform text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/webconnect?rev=1552361088&do=diff Connect with Web Web access is available in two ways: adding a chat window to your desktop page, or adding an H5 web chat address for your App or WeChat official account. Chat Window When you already have a website, you can easily handle requests from your site users by adding a chat window to your site. text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/wechatconnect?rev=1552361088&do=diff Connect with WeChat When you already have a verified WeChat official account, you can easily handle requests from your WeChat followers by binding your WeChat official account to Hyphenate Customer Engagement Cloud. Note: Service accounts and subscription accounts that have not been verified by WeChat cannot use all the functions provided by Hyphenate Customer Engagement Cloud. Do not use other customer service systems for your WeChat official account together with Hyphenate Customer Engagemen… text/html 2019-03-12T03:24:48+00:00 https://docs-ai.easemob.com/cs-en/weiboconnect?rev=1552361088&do=diff Connect with Weibo When you already have a certified Weibo orange V or blue V account, you can easily handle requests from your Weibo followers by binding your Weibo account to Hyphenate Customer Engagement Cloud. Note: You need to send an e-mail to Sina Weibo (open_api@sina.com) to apply for the reception of @ messages.