https://docs-ai.easemob.com/ 2026-04-19T04:12:39+00:00 https://docs-ai.easemob.com/ https://docs-ai.easemob.com/lib/tpl/haozki-2016-01-25/images/favicon.ico text/html 2022-02-18T09:51:59+00:00 zhaoxx https://docs-ai.easemob.com/cs/build-kb?rev=1645177919&do=diff 知识库 知识库是支撑机器人正常有效运行的核心物料库，机器人在运营前需要将来源于客户内部的产品、服务数据或用户的历史问题数据进行必要的优化整理并添加到知识库或素材库中，作为机器人应答的有效数据来源，为用户提供问答服务和帮助。 text/html 2022-02-18T09:46:36+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E7%9F%A5%E8%AF%86%E8%A7%84%E5%88%99.png&ns=cs&rev=1645177596&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E7%9F%A5%E8%AF%86%E8%A7%84%E5%88%99.png?w=476&h=500&t=1645177596&amp;tok=e038d5" alt="cs:知识规则.png" /> text/html 2022-02-18T09:42:28+00:00 zhaoxx https://docs-ai.easemob.com/cs/auto-response?rev=1645177348&do=diff 自动回复 欢迎语 当用户刚开始进入机器人前端会话界面时，机器人会欢迎问候用户，并引导客户提问的重要配置项，配置一个很帮助客户快速找到自己问题的欢迎语是服务客户成功的重要保障。 text/html 2022-02-18T09:40:23+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E9%BB%98%E8%AE%A4%E5%9B%9E%E5%A4%8D.png&ns=cs&rev=1645177223&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E9%BB%98%E8%AE%A4%E5%9B%9E%E5%A4%8D.png?w=500&h=246&t=1645177223&amp;tok=81f778" alt="cs:默认回复.png" /> text/html 2022-01-28T07:18:18+00:00 zhaoxx https://docs-ai.easemob.com/cs/build-multi-turn?rev=1643354298&do=diff 任务对话管理 环信机器人旗舰版提供任务对话管理功能，该模块实现基于图形化界面配置多轮对话，即无编程快速添加编辑多轮对话流程，方便日常运营对多轮对话的管理。 支持对当前机器人实例的所有任务进行管理，包括：创建、删除任务，以及配置任务流程。 text/html 2022-01-28T07:17:48+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E3.png&ns=cs&rev=1643354268&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E3.png?w=500&h=180&t=1643354268&amp;tok=03e692" alt="cs:多轮添加挽回3.png" /> text/html 2022-01-28T07:12:16+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E2.png&ns=cs&rev=1643353936&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E2.png?w=500&h=180&t=1643353936&amp;tok=7da86e" alt="cs:多轮添加挽回2.png" /> text/html 2022-01-28T07:12:15+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E1.png&ns=cs&rev=1643353935&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E1.png?w=500&h=179&t=1643353935&amp;tok=b2c51b" alt="cs:多轮添加挽回1.png" /> text/html 2022-01-28T07:12:15+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E.png&ns=cs&rev=1643353935&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%A4%9A%E8%BD%AE%E6%B7%BB%E5%8A%A0%E6%8C%BD%E5%9B%9E.png?w=500&h=210&t=1643353935&amp;tok=d7ed40" alt="cs:多轮添加挽回.png" /> text/html 2022-01-27T03:01:03+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E8%87%AA%E5%AE%9A%E4%B9%89%E5%AF%92%E6%9A%84%E5%BA%93.png&ns=cs&rev=1643252463&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E8%87%AA%E5%AE%9A%E4%B9%89%E5%AF%92%E6%9A%84%E5%BA%93.png?w=500&h=172&t=1643252463&amp;tok=0dc9e4" alt="cs:自定义寒暄库.png" /> text/html 2022-01-27T03:01:03+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%86%85%E7%BD%AE%E5%AF%92%E6%9A%84%E5%BA%93%E5%BC%80%E5%85%B3.png&ns=cs&rev=1643252463&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%86%85%E7%BD%AE%E5%AF%92%E6%9A%84%E5%BA%93%E5%BC%80%E5%85%B3.png?w=500&h=165&t=1643252463&amp;tok=ade3b8" alt="cs:内置寒暄库开关.png" /> text/html 2022-01-27T03:01:02+00:00 zhaoxx 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https://docs-ai.easemob.com/cs/diff?rev=1642131778&do=diff diff测评 1.diff测评：针对不同的机器人， 使用相同语料集，以覆盖率作为主要指标评测效果 操作步骤：机器人管理平台—>评测工具—>Goodcase，进入Goodcase页面。 1) 点击“新增样本集”，在弹窗中输入样本集名称，点击导入既定格式的.xlsx样本集文件，然后点击上传。【样本可以通过右上角下载模板后进行数据编辑】 text/html 2022-01-14T03:42:40+00:00 zhaoxx https://docs-ai.easemob.com/cs/goodcase?rev=1642131760&do=diff Good case 1.Good case： 面向机器人运营人员、数据标注人员，对指定机器人进行GoodCase评测，输出机器人的答案，并计算机器人答复准确率。 操作步骤：机器人管理平台—>评测工具—>Goodcase，进入Goodcase页面。 text/html 2022-01-14T03:41:59+00:00 zhaoxx https://docs-ai.easemob.com/cs/batch?rev=1642131719&do=diff 批量问答 多租户管理平台支持添加、管理多个租户。适用于拥有多个租户的平台／企业，帮助整体把握多个平台的运作情况 1.批量问答：面向机器人运营人员、数据标注人员，使用测试问题样本集测试机器人对问题的答复，是用来检测知识库创建后前使用状况如：覆盖率。 text/html 2021-12-10T07:28:50+00:00 zhaoxx https://docs-ai.easemob.com/?image=cs%3A%E5%9B%9E%E5%A4%8D%E5%86%85%E5%AE%B9.png&ns=cs&rev=1639121330&tab_details=history&mediado=diff&do=media <img src="https://docs-ai.easemob.com/_media/cs/%E5%9B%9E%E5%A4%8D%E5%86%85%E5%AE%B9.png?w=500&h=175&t=1639121330&amp;tok=4206ea" 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