CEC iOS SDK API

消息
会话
留言
满意度评价
实时音视频
高级功能

消息

发送文本消息

//toUser 为IM服务号
      HDMessage *message = [HDMessage createTxtSendMessageWithContent:text to:toUser];
    [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送语音消息

// duration为语音时长， toUser为IM服务号
    HDMessage *message = [HDMessage createVoiceSendMessageWithLocalPath:localPath duration:duration to:toUser];
    [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送图片消息

// toUser为IM服务号
     HDMessage *message =[HDMessage createImageSendMessageWithData:imageData displayName:@"image" to:toUser];
    [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送地理位置

//toUser为IM服务号  address为地址信息  latitude为纬度 longitude为经度
     HDMessage *message = [HDMessage createLocationSendMessageWithLatitude:latitude longitude:longitude address:address to:toUser];
    [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送透传消息

//机器人转人工的地方有用到,参数为具体的action
   EMCmdMessageBody *body = [[EMCmdMessageBody alloc] initWithAction:@"TransferToKf"];
   HDMessage *message = [[HDMessage alloc] initWithConversationID:<#conversationId#> from:<#环信username#> to:<#IM 服务号#> body:body];
   //参数为type；服务器传过来的参数中的id和serviceSessionId
   ControlType *type = [[ControlType alloc] initWithValue:[weichat valueForKey:@"ctrlType"] ];
   ControlArguments *arguments = [ControlArguments new]; 
   arguments.identity = [ctrlArgs valueForKey:@"id"]; 
   arguments.sessionId = [ctrlArgs valueForKey:@"serviceSessionId"];
   ControlMessage *hcont = [ControlMessage new];
   hcont.type = type; //需要时赋值
   hcont.arguments = arguments; //需要时赋值
   [message addCompositeContent:hcont];
   [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送扩展消息

任何消息类型，均可发送扩展消息，某些功能是通过扩展消息实现(例如：指定技能组，指定客服，传递访客的昵称电话等)

message (HDMessage *);
      NSDictionary *dic = @{@"key1":@"value1",
                            @"key2":@"value2"};
      [message addAttributeDictionary:dic];
      [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送带访客属性的消息

当需要为客服提供访客属性(昵称，电话等)时，需要为消息带上访客属性扩展。例如：当发送文本消息时。

//属性可以缺省
HDVisitorInfo *visitor = [[HDVisitorInfo alloc] init];
visitor.name = @"小明儿";
visitor.qq = @"12345678";
visitor.phone = @"13636362637";
visitor.companyName = @"环信";
visitor.nickName = @"风口上的猪";
visitor.email = @"abv@126.com";
visitor.desc = @"环信客服云";
HDMessage *message = [....];//构造相关消息
[message addContent:visitor]; //传访客的属性
[[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
        } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
}];

发送轨迹消息

// toUser为IM服务号
  HDMessage *message = [HDMessage createTxtSendMessageWithContent:@"" to:toUser];
  HDVisitorTrack *vst = [HDVisitorTrack new];
  vst.title = title;  //标题
  vst.price = price; //价格
  vst.desc = desc;//描述
  vst.imageUrl = imageUrl; //图片url
  vst.itemUrl = itemUrl; //点击图片的链接
  [message addContent:vst];
  [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

发送订单消息

//toUser为IM服务号
  HDMessage *message = [HDMessage createTxtSendMessageWithContent:@"" to:toUser];
  HDOrderInfo *ord = [HDOrderInfo new];
  ord.title = title;
  ord.orderTitle = orderTitle;
  ord.price = price;
  ord.desc = desc;
  ord.imageUrl = imageUrl;
  ord.itemUrl = itemUrl;
  [message addContent:ord];
  [[HDClient sharedClient].chatManager sendMessage:message progress:^(int progress) {
        //发送消息进度
    } completion:^(HDMessage *aMessage, HDError *aError) {
        //发送消息完成，aError为空则为发送成功
    }];

指定客服消息

调度时，指定某个客服。

客服账号为客服的登录邮箱地址。

HDMessage *message = [....];//构造文字消息
[message addContent:[[HDAgentIdentityInfo alloc] initWithValue:@"客服账号"]];

指定技能组消息

调度时，指定某个技能组。

技能组名称须和客服系统设置的技能组名称完全一致，中英文均可。

HDMessage *message = [....];//构造文字消息
   [message addContent:[[HDQueueIdentityInfo alloc] initWithValue:@"技能组名称"]];

接收消息

通过注册消息监听来接收消息。

//添加消息监控，第二个参数是执行代理方法的队列，默认是主队列
[[HDClient sharedClient].chatManager addDelegate:self delegateQueue:nil];
//移除消息监控
[[HDClient sharedClient].chatManager removeDelegate:self];
- (void)messagesDidReceive:(NSArray *)aMessages{
     //收到普通消息,格式:<HDMessage *>
}
- (void)cmdMessagesDidReceive:(NSArray *)aCmdMessages{
     //收到命令消息,格式:<HDMessage *>，命令消息不存数据库，一般用来作为系统通知，例如留言评论更新，
     //会话被客服接入，被转接，被关闭提醒
}
- (void)messageStatusDidChange:(HDMessage *)aMessage error:(HDError *)aError{
     //消息的状态修改，一般可以用来刷新列表，显示最新的状态
}
- (void)messageAttachmentStatusDidChange:(HDMessage *)aMessage error:(HDError *)aError{
    //发送消息后，会调用，可以在此刷新列表，显示最新的消息
}

检测消息类型

message.body.type == EMMessageBodyTypeText;  //文本消息
message.body.type == EMMessageBodyTypeImage; //图片消息
message.body.type == EMMessageBodyTypeVoice; //语音消息
message.body.type == EMMessageBodyTypeFile;  //文件消息
message.body.type == EMMessageBodyTypeCmd;   //命令消息

//当文本消息时，需要其他其他的检测，可能为其他类型的消息
[HDjudgeTextMessageSubType isTrackMessage:<#HDMessage *#>] == YES;   //轨迹消息
[HDjudgeTextMessageSubType isOrderMessage:<#HDMessage *#>] == YES;   //订单消息
[HDjudgeTextMessageSubType isMenuMessage:<#HDMessage *#>] == YES;    //菜单消息
[HDjudgeTextMessageSubType isTransferMessage:<#HDMessage *#>] == YES;//转接客服
[HDjudgeTextMessageSubType isEvaluateMessage:<#HDMessage *#>] == YES;//满意度评价

获取聊天记录

*  从数据库获取指定数量的消息，取到的消息按时间排序，并且不包含参考的消息，如果参考消息的ID为空，则从最新消息取
 *
 *  @param aMessageId       参考消息的ID
 *  @param count            获取的条数
 *  @param aDirection       消息搜索方向
 *  @param aCompletionBlock 完成的回调
_conversation = [[HDClient sharedClient].chatManager getConversation:<IM 服务号>];
[_conversation loadMessagesStartFromId:<#messageId#> count:<#(int)count#> searchDirection:<#HDMessageSearchDirectionUp#> completion:^(NSArray *aMessages, HDError *aError) {
        if (!aError && [aMessages count]) {
            //获取到消息aMessages
        }
    }];

会话

获取所有会话

NSArray<HDConversation *> *conversastions = [[HDClient sharedClient].chatManager loadAllConversations];

删除会话及聊天记录

//删除一个会话;参数:会话ID,是否删除相关的消息
[[HDClient shareClient].chatManager deleteConversation:<#conversationId#> deleteMessages:YES];
HDConversation *conversation = [[HDConversation alloc] initWithConversation:<#conversationId#>];
//删除会话中的一条消息记录;参数：消息Id,错误指针
[conversation deleteMessageWithId:<#messageId#> error:<#(HDError **)#>];
//删除会话中的所有消息（不删除会话）
[conversation deleteAllMessages:<#(HDError **)#>];

获取会话未读消息数

HDConversation *conversation = [[HDClient sharedClient].chatManager getConversation:<#IM 服务号#>];
 int unreadCount = conversation.unreadMessagesCount; //获取指定会话的未读消息数

未读消息数清零

HDConversation *conversation = [[HDClient sharedClient].chatManager getConversation:<#IM 服务号#>];
  [conversation markAllMessagesAsRead:nil];

满意度评价

判断是否为评价消息

HDExtMsgType extMsgType = [HDMessageHelper getMessageExtType:{message}];
//如类型为HDExtEvaluationMsg则为满意度评价消息

评价此会话

NSMutableDictionary *ctrlArgs = [NSMutableDictionary dictionaryWithDictionary:[weichat objectForKey:kMesssageExtWeChat_ctrlArgs]];
            NSLog(@"ctrlArgs--%@", ctrlArgs);
            NSMutableArray *evaluationDegree = [ctrlArgs objectForKey:kMesssageExtWeChat_ctrlArgs_evaluationDegree];
            NSDictionary *appraiseTagsDict = [evaluationDegree objectAtIndex:0];

详见：SatisfactionViewController.m类

留言

获取所有留言

/*
 @param tenantId    租户Id
 @param cname       IM 服务号
 @param projectId   留言的Project ID
 @param page        第几页，从0开始，默认为第0页
 @param pageSize    每一页的大小，默认为10，最大不能超过100
*/
[[[HDClient sharedClient] leaveMsgManager] getLeaveMsgsWithProjectId:<#projectId#> cname:<#NSString *#> page:<#page#> pageSize:<#pageSize#> completion:^(id responseObject, NSError *error) {
        if(!error) { //请求成功
        } else { //请求失败
        }
    }];

创建一个新的留言

//留言包括：创建者信息、附件[数组]以及其他属性
Creator *creator = [Creator new];
creator.name = <#创建者名称#>;
creator.avatar = <#头像地址#>;
creator.email = <#邮箱#>;
creator.phone = <#电话号码#>;
creator.qq = <#qq号码#>;
creator.companyName = <#公司#>;
creator.desc = <#备注#>;
//附件(附件可以没有，也可以是多个)
LeaveMsgAttachment *attachment = [LeaveMsgAttachment new];
attachment.name = <#文件名#>;
attachment.type = <#类型 AttachmentType#>;
attachment.url = <#url#>;
LeaveMsgRequestBody *body = [[LeaveMsgRequestBody alloc] init];
body.subject = <#主题#>;
body.content = <#内容#>;
body.status = <#默认处理状态#>;
body.creator = creator;
NSArray *attachments = @[attachment];
body.attachments = attachments;
/*
 @param tenantId    租户Id
 @param projectId   留言的Project ID
 @param cname       IM服务号
 @param requestBody 留言参数
*/
[[[HDClient sharedClient] leaveMsgManager] createLeaveMsgWithProjectId:<#NSString *#> cname:<#NSString *#> requestBody:<#LeaveMsgRequestBody *#> completion:^(id responseObject, NSError *error) {
        if(error == nil){ //发送留言成功
        } else {//发送留言失败
        }
    }];

获取留言详情

/*
 @param tenantId    租户Id
 @param projectId   留言的Project ID
 @param cname       IM服务号
 @param tickedId    留言Id
*/
[[[HDClient sharedClient] leaveMsgManager] getLeaveMsgDetailWithProjectId:projectId:<#NSString *#> cname:<#NSString *#> ticketId:<#NSString *#> completion:^(id responseObject, NSError *error) {
     if(error == nil){ //获取成功
        } else {//获取失败
        }
}];

获取一个留言的所有评论

/*
 @param tenantId    租户Id
 @param projectId   留言的Project ID
 @param cname       IM服务号
 @param tickedId    留言Id
 @param page        第几页，从0开始，默认为第0页
 @param pageSize    每页数据数目，每一页的大小，默认为10，最大不能超过100
*/
[[[HDClient sharedClient] leaveMsgManager]  getLeaveMsgCommentsWithProjectId:<#(NSString *)#> cname:<#NSString *#> ticketId:<#(NSString *)#> page:<#(NSUInteger)#> pageSize:<#(NSUInteger)#> completion:^(id responseObject, NSError *error) {
        if(error == nil){ //获取成功
        } else {//获取失败
        }
    }];

给一个留言添加评论

//回复包括：创建者信息、附件[数组]以及其他属性
Creator *creator = [Creator new];
creator.identity = <#可选,创建这个评论人的id#>;
creator.name = <#创建者名称#>;
creator.avatar = <#头像地址#>;
creator.email = <#邮箱#>;
creator.phone = <#电话号码#>;
creator.qq = <#qq号码#>;
creator.companyName = <#公司#>;
//附件(附件可以没有，也可以是多个)
LeaveMsgAttachment *attachment = [LeaveMsgAttachment new];
attachment.name = <#文件名#>;
attachment.type = <#类型 AttachmentType#>;
attachment.url = <#url#>;
LeaveMsgRequestBody *body = [[LeaveMsgRequestBody alloc] init];
body.subject = <#主题#>;
body.content = <#内容#>;
body.replyId = <#回复评论的Id#>
body.status = <#默认处理状态#>;
body.creator = creator;
NSArray *attachments = @[attachment];
body.attachments = attachments;

/*
 @param tenantId    租户Id
 @param projectId   留言的Project ID
 @param cname       IM服务号
 @param tickedId    留言Id
 @param requestBody  请求体
*/
[[[HDClient sharedClient] leaveMsgManager] createLeaveMsgCommentWithProjectId:<#projectId#> cname:<#NSString *#> ticketId:<#留言id#> requestBody:<#LeaveMsgRequestBody*#> completion:^(id responseObject, NSError *error) {
       if(error == nil){ //回复成功
        } else {//回复失败
        }
    }];

获取工作状态

@param toUser    IM服务号
 [[[HDClient sharedClient] leaveMsgManager] getWorkStatusWithToUser:<#(NSString *)#> completion:^(BOOL isWork, NSError *error) {
        if (error == nil) { //成功
            if (isWork) { //工作状态
            } else { //下班
            }
        } else { //请求失败
        }
    }];

实时音视频

实时通话相关

//接受视频邀请的设置
HDCallOptions *options = [[HDCallOptions alloc] init];
options.videoOff = NO; //是否关闭视频传输
options.mute = NO; //是否静音
options.nickName = <#(NSString *)#>; //昵称
options.previewView = <#(HCallLocalView*)#>; //本地预览View
[[HDClient sharedClient].callManager setCallOptions:options];
 //注册实时通话回调
 [[HDClient sharedClient].callManager addDelegate:<#(id<HDCallManagerDelegate>)#> delegateQueue:nil]; //queue默认为main
 //移除实时通话回调
 [[HDClient sharedClient].callManager removeDelegate:<#(id<HDCallManagerDelegate>)#>];
 //收到一个视频通话请求,参数为请求者昵称
- (void)onCallReceivedNickName:(NSString *)nickName;
//有成员进入会话
- (void)onMemberJoin:(HDCallMember *)member;
//成员离开
- (void)onMemberExit:(HDCallMember *)member;
//有视频流进来
- (void)onStreamAdd:(HDCallStream *)stream;
//视频流被移除[不包括自己]
- (void)onStreamRemove:(HDCallStream *)stream;
//视频流刷新
- (void)onStreamUpdate:(HDCallStream *)stream;
//视频通话结束
- (void)onCallEndReason:(int)reason desc:(NSString *)desc;
- (void)onNotice:(HMediaNoticeCode)code arg1:(NSString *)arg1 arg2:(NSString *)arg2 arg3:(id)arg3;

//接受视频请求
[[HDClient sharedClient].callManager acceptCallCompletion:^(id obj, HDError *error) {
        if (error == nil) { //接受成功
        }
}];
//拒绝视频请求
[[HDClient sharedClient].callManager endCall];
//挂断视频请求
[[HDClient sharedClient].callManager endCall];
//切换镜头
[[HDClient sharedClient].callManager switchCameraPosition:YES]; //默认前置摄像头(YES)
//关闭麦克风
[[HDClient sharedClient].callManager pauseVoice];
//打开麦克风
 [[HDClient sharedClient].callManager resumeVoice];
//关闭本地视频传输
[[HDClient sharedClient].callManager pauseVideo];
//打开本地视频传输
[[HDClient sharedClient].callManager resumeVideo];

//订阅成员视频
[[HDClient sharedClient].callManager subscribeStreamId:streamId view:topView completion:^(id obj, HDError *error) {
    if (error == nil) {
    } else {
    }
}];
//取消订阅
[[HDClient sharedClient].callManager unSubscribeStreamId:streamId completion:^(id obj, HDError *error) {
    if (error == nil) {
    } else {
    }
}];

高级功能

显示排队人数

首先，初始化时，需要调用option.visitorWaitCount = YES;打开待接入访客排队人数功能。然后实现HDChatManagerDelegate中的visitorWaitCount方法。

-(void)visitorWaitCount:(int)count;

// 其中：count为前面有多少人正在排队， 一般大于0时，显示排队人数，当等于0，需要隐藏掉提示。在非等待状态，count均为0

目录