~~NOCACHE~~

在线客服

客服工作台

* [[cs:100agentmode:10conversation|会话]] * [[cs:100agentmode:20queue|待接入]] * [[cs:100agentmode:25note|留言]] * [[cs:100agentmode:30history|历史会话]] * [[cs:100agentmode:review|质量检查]] * [[cs:100agentmode:search|搜索]] * [[cs:100agentmode:visitors|客户中心]] * [[cs:100agentmode:40exportmgm|导出管理]] * [[cs:100agentmode:60notifications|消息中心]] * [[cs:100agentmode:analytics|统计数据]] * [[cs:100agentmode:video-calling|视频客服]]

个人设置

* [[cs:100agentmode:50agentprofile|个人设置]]

系统设置

* [[cs:200admin:20teammgm|成员管理]] * [[cs:200admin:30channelmgm|渠道管理]] * [[cs:200admin:material|素材库]] * [[cs:200admin:knowledge-base|知识库]] * [[cs:200admin:50settings|设置]] * [[cs:200admin:50settings-business-hours|设置(时间计划)]] * [[cs:200admin:50settings-questionnaire|设置(问卷调查)]] * [[cs:200admin:50settings-stickers|设置(自定义表情)]] * [[cs:200admin:50settings-routing|设置(会话分配规则)]]

智能机器人

* [[cs:200admin:40robot|智能机器人]] * [[cs:100agentmode:robot-assistant|人机协作]]

客户中心

* [[cs:200admin:50visitors|客户中心]]

监控与管理

* [[cs:200admin:10adminhome|管理员首页]] * [[cs:200admin:80ongoingconv|当前会话]] * [[cs:200admin:monitor|监控管理]] * [[cs:200admin:approvals|审批管理]] * [[cs:200admin:65qualityreview|质量检查]] * [[cs:200admin:smart-control|告警记录]] * [[cs:200admin:100notifications|消息中心]]

数据与报表

* [[cs:200admin:60history|历史会话]] * [[cs:200admin:search|搜索]] * [[cs:200admin:50note|留言]] * [[cs:200admin:70exportmgm|导出管理]] * [[cs:200admin:90statistics|统计查询]] * [[cs:200admin:90statistics-custom-reports|统计查询(自定义报表)]] * [[cs:200admin:clientvoice|客户声音]]

多租户管理后台

* [[cs:200admin:tenantmngt|多租户管理后台]]