http://docs-ai.easemob.com/ 2026-05-01T02:58:52+00:00 http://docs-ai.easemob.com/ http://docs-ai.easemob.com/lib/tpl/haozki-2016-01-25/images/favicon.ico text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/androidsdk?rev=1552361088&do=diff CEC Android SDK Integration Android SDK is now available for Hyphenate Customer Engagement Cloud! When you already have an Android app, you can simply create an “IM account” on the Hyphenate Customer Engagement Cloud and integrate the Android SDK into your app. By doing so, you can provide customer service for users of your app. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/androidsdkapi?rev=1552361088&do=diff CEC Android SDK API * * * * * * Messages Send Text Message // send a text message. content for the message text content. toChatUsername for the IM service ID on the Hyphenate Customer Engagement Cloud. Message message = Message.createTxtSendMessage(content, toChatUsername); ChatClient.getInstance().getChat().sendMessage(message, new Callback() {}); text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/createappchannel?rev=1552361088&do=diff Create IM Account The “IM account” on the Hyphenate Customer Engagement Cloud corresponds to the application in the instant messaging (IM) console. After creating an IM account on the Hyphenate Customer Engagement Cloud, you can log in to the IM console to manage the corresponding application. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/iossdk?rev=1552361088&do=diff CEC iOS SDK Integration iOS SDK is now available for Hyphenate Customer Engagement Cloud! When you already have an iOS app, you can simply create an “IM account” on the Hyphenate Customer Engagement Cloud and integrate the iOS SDK into your app. By doing so, you can provide customer service for users of your app. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/iossdkapi?rev=1552361088&do=diff CEC iOS SDK API * * * * Messages Send Text Message // Create a text message body EMTextMessageBody *body = [[EMTextMessageBody alloc] initWithText:@"content"]; HMessage *message = [[HMessage alloc] initWithConversationID:<#conversationId#> from:<#Hyphenate username#> to:<#IM service ID#> body:body]; [[HChatClient sharedClient].chat sendMessage:message progress:^(int progress) { // progress of sending the message } completion:^(HMessage *aMessage, HError… text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/private-server?rev=1552361088&do=diff Android/iOS SDK Private Deployment The Android/iOS SDK from Hyphenate Customer Engagement Cloud can be used for both public and private deployments. In both scenarios, the APIs are used in the same way, except that the server IP address and port must be set in the initialization method in private deployment. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/restapi?rev=1552361088&do=diff REST API Integration After you activate the REST API channel and configure the server information, agents' replies to the customers will be forwarded to the server's URL address. The REST API channel is used for messaging between Hyphenate and the third-party server. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/slack?rev=1552361088&do=diff Slack Integration Slack is a communication and collaboration platform. If you have created a team in Slack and are maintaining customer relationship through the Slack team, you can create Slack App and bot for the team, bind the App to Hyphenate Customer Engagement Cloud, and provide customer service through the Slack bot. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/start?rev=1552361088&do=diff Developers * Create IM Account * Android SDK Integration * iOS SDK Integration * Android/iOS SDK Private Deployment * Web Widget Integration (New) * Web Widget Integration (Old) * WeChat Integration * Weibo Integration * Slack Integration * REST API Integration * Android SDK API * iOS SDK API text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/web-widget?rev=1552361088&do=diff Web Widget Integration (New) The web widget has been upgraded. On Hyphenate Customer Engagement Cloud, you can create multiple web widgets, configure them separately, and preview them. The new web widget has the following features: * Multiple web widgets: You can create multiple web widgets, configure different functions, and add them to different web pages. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/webplugin?rev=1552361088&do=diff Web Widget Integration (Old) Web widget allows you to provide customer service for your web users. Prerequisites On Hyphenate Customer Engagement Cloud, go to “Admin Mode > Channels > App”, and create an IM account. The IM account will be used by the web widget to send and receive messages. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/wechat?rev=1552361088&do=diff WeChat Integration To provide customer service for WeChat followers, you need to bind your WeChat official account to Hyphenate Customer Engagement Cloud. Note: Service accounts and subscription accounts that have not been verified by WeChat cannot use all the functions provided by Hyphenate Customer Engagement Cloud. Do not use other customer service systems for your WeChat official account together with Hyphenate Customer Engagement Cloud. text/html 2019-03-12T03:24:48+00:00 http://docs-ai.easemob.com/cs-en/visitoraccess/weibo?rev=1552361088&do=diff Weibo Integration To provide customer service for Weibo followers, you need to bind your Weibo account to Hyphenate Customer Engagement Cloud. Only verified Weibo accounts (orange V or blue V) are supported. Hyphenate supports the messaging of text, emoticons, and pictures with Weibo. Customers can contact agents through Orange V or Blue V Weibo accounts that are bound with Hyphenate Customer Engagement Cloud. Customers contact agents by sending private messages or @Weibo account; and agents r…