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| 两侧同时换到之前的修订记录 前一修订版 后一修订版 | 前一修订版 | ||
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cs:sidebar [2019/07/23 02:52] micaseyan |
cs:sidebar [2022/01/11 04:17] (当前版本) zhaoxx |
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| - | <html><h3><i class="fa fa-dashboard"></i> 新手上路</h3></html> | + | <html><h3><i class="fa fa-android"></i> 环信客服机器人</h3></html> |
| - | <html><h4><i class="fa fa-angle-down"></i> 使用体验</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 新手上路</h4></html> |
| - | * [[cs:start|机器人概览]] | + | * [[cs:start|客服机器人概览]] |
| - | * [[cs:000quickstart|体验指南]] | + | * [[cs:000quickstart|五分钟快速体验]] |
| - | * [[cs:020webconnect|网页接入]] | + | * [[cs:whybot|你的企业为什么要使用客服机器人？]] |
| - | * [[cs:030wechatconnect|微信接入]] | + | |
| - | <html><h4><i class="fa fa-angle-down"></i> 功能与操作</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 服务概况</h4></html> |
| - | * [[cs:Open_access|开通接入]] | + | * [[cs:report-summary|服务概况]] |
| - | * [[cs:Preliminary|基础操作]] | + | |
| - | * [[cs:Optimyze|运营优化]] | + | |
| - | * [[cs:Hhighten|高级应用]] | + | |
| - | <html><h4><i class="fa fa-angle-down"></i> 公开课视频</h4></html> | + | <html><h4><i class="fa fa-angle-down"></i> 知识管理</h4></html> |
| - | * [[cs:robot_Video|操作视频]] | + | * [[cs:build-kb|知识库]] |
| + | * [[cs:build-Knowledge Graph|表格知识图谱]] | ||
| + | * [[cs:build-multi-turn|任务对话管理]] | ||
| + | * [[cs:build-multi-messages|采集信息管理]] | ||
| + | * [[cs:build-entity|实体管理]] | ||
| + | * [[cs:build-cl|策略管理]] | ||
| + | * [[cs:build-menu|菜单管理]] | ||
| + | * [[cs:build-synonym|同义词管理]] | ||
| + | * [[cs:build-kb-advance|素材管理]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 数据管理</h4></html> | ||
| + | * [[cs: report |基础统计]] | ||
| + | * [[cs:report-kb |知识库统计]] | ||
| + | * [[cs: report-score |评价统计]] | ||
| + | * [[cs: report-score-history |评价记录]] | ||
| + | * [[cs: report-history |历史会话]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 服务优化</h4></html> | ||
| + | * [[cs: optimize |问答优化]] | ||
| + | * [[cs:optimize-suggest|意图澄清]] | ||
| + | * [[cs:optimize-query|问句挖掘]] | ||
| + | * [[cs:optimize-answer|答案挖掘]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 评测工具</h4></html> | ||
| + | * [[cs: Batch|批量问答]] | ||
| + | * [[cs: goodcase|goodcase]] | ||
| + | * [[cs: diff|diff测评]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 机器人设置</h4></html> | ||
| + | * [[cs:basic|基础信息]] | ||
| + | * [[cs:auto-response|自动回复]] | ||
| + | * [[cs:aSensitive-words|敏感词管理]] | ||
| + | * [[cs:Transfer to labor|转人工设置]] | ||
| + | * [[cs:Preliminary|评价设置]] | ||
| + | * [[cs:advance-settings|渠道集成]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 系统设置</h4></html> | ||
| + | * [[cs:advance-settings1|系统设置]] | ||
| <html><h4><i class="fa fa-angle-down"></i> 帮助中心</h4></html> | <html><h4><i class="fa fa-angle-down"></i> 帮助中心</h4></html> | ||
| - | * [[cs:900help|常见问题]] | + | * [[cs:robot7|帮助]] |
| - | * [[cs:900help:terms-of-service|环信购买协议]] | + | * [[cs:900help|常见问题]] |
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> API接入</h4></html> | ||
| + | * [[cs:channels1|API]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 渠道集成</h4></html> | ||
| + | * [[cs:channels|网页]] | ||
| + | * [[cs:channels2|微信公众号]] | ||
| + | |||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 用户教程 </h4></html> | ||
| + | * [[cs:user-Course|教程：轻松5步,给您的微信开通私有智能客服]] | ||
| + | * [[cs:user-Course1|教程：轻松8步,给您的企业微信开通私有智能客服]] | ||
| + | * [[cs:user-robot-course|教程：客服机器人多轮配置]] | ||
| + | * [[cs:user-robot-tuning-course|教程：客服机器人知识库建设及机器人调优]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 机器人精细化运营调优</h4></html> | ||
| + | * [[cs:Operational-Services |机器人运营健康度检测]] | ||
| + | * [[cs:Operational1-Services |机器人运营调优培训]] | ||
| + | * [[cs:Operational2-Services |机器人诊断调优建议报告]] | ||
| + | * [[cs:Operational3-Services |AI训练师VIP调优服务]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 机器人知识库建设服务</h4></html> | ||
| + | * [[cs:build-zsk|机器人知识库初始化建设服务]] | ||
| + | |||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 知识库优化最佳实践</h4></html> | ||
| + | * [[cs:optimize-metrics|知识库持续优化之关键指标体系]] | ||
| + | * [[cs:optimize-bp|知识库持续优化之最佳实践]] | ||
| + | |||
| + | <html><h4><i class="fa fa-angle-down"></i> 发版说明</h4></html> | ||
| + | * [[cs:ai-release-notes|发版说明v8.0.3]] | ||
| + | * [[cs:ai-release-notes1|发版说明v8.0.4]] | ||
| + | * [[cs:ai-release-notes2|发版说明v8.0.5]] | ||
| + | * [[cs:ai-release-notes3|发版说明v8.0.6]] | ||
| + | * [[cs:ai-release-notes4|发版说明v8.0.7]] | ||
| + | * [[cs:ai-release-notes5|发版说明v8.0.8]] | ||
| + | * [[cs:ai-release-notes6|发版说明v8.0.9]] | ||
| + | * [[cs:ai-release-notes7|发版说明v8.0.10]] | ||
| + | * [[cs:ai-release-notes8|发版说明v8.0.11]] | ||
| + | * [[cs:ai-release-notes9|发版说明v8.0.12]] | ||
| + | * [[cs:ai-release-notes10|发版说明v8.0.13]] | ||
| + | * [[cs:ai-release-notes11|发版说明v8.0.14]] | ||
| + | * [[cs:ai-release-notes12|发版说明v8.0.15]] | ||
| + | * [[cs:ai-release-notes13|发版说明v8.0.16]] | ||
| + | * [[cs:ai-release-notes14|发版说明v8.0.17]] | ||
| + | * [[cs:ai-release-notes15|发版说明v8.0.18]] | ||
| + | * [[cs:ai-release-notes16|发版说明v8.0.19]] | ||
| + | * [[cs:ai-release-notes17|发版说明v8.0.20]] | ||
| + | * [[cs:ai-release-notes18|发版说明v8.0.21]] | ||
| + | * [[cs:ai-release-notes19|发版说明v8.0.22]] | ||
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