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cs:100agentmode [2018/01/12 02:52] liulj |
cs:100agentmode [2019/03/12 03:24] |
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| - | ====== 客服模式 ====== | ||
| - | 客服模式包含以下模块： | ||
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| - | * [[cs:100agentmode:10conversation|会话]] | ||
| - | * [[cs:100agentmode:20queue|待接入]] | ||
| - | * [[cs:100agentmode:25note|留言]] | ||
| - | * [[cs:100agentmode:ticket|工单]] | ||
| - | * [[cs:100agentmode:30history|历史会话]] | ||
| - | * [[cs:100agentmode:review|质量检查]] | ||
| - | * [[cs:100agentmode:search|搜索]] | ||
| - | * [[cs:100agentmode:visitors|客户中心]] | ||
| - | * [[cs:100agentmode:40exportmgm|导出管理]] | ||
| - | * [[cs:100agentmode:50agentprofile|个人设置]] | ||
| - | * [[cs:100agentmode:60notifications|消息中心]] | ||
| - | * [[cs:100agentmode:analytics|统计数据]] | ||
| - | * [[cs:100agentmode:robot-assistant|人机协作]] | ||
| - | * [[cs:100agentmode:video-calling|视频客服]] | ||
| - | * [[cs:100agentmode:call-center|呼叫中心]] | ||