~~NOCACHE~~

环信客服机器人

新手上路

* [[cs:start|客服机器人概览]] * [[cs:000quickstart|五分钟快速体验]] * [[cs:whybot|你的企业为什么要使用客服机器人？]]

服务概况

* [[cs:report-summary|服务概况]]

知识管理

* [[cs:build-kb|知识库]] * [[cs:build-Knowledge Graph|表格知识图谱]] * [[cs:build-multi-turn|任务对话管理]] * [[cs:build-multi-messages|采集信息管理]] * [[cs:build-entity|实体管理]] * [[cs:build-cl|策略管理]] * [[cs:build-menu|菜单管理]] * [[cs:build-synonym|同义词管理]] * [[cs:build-kb-advance|素材管理]]

数据管理

* [[cs: report |基础统计]] * [[cs:report-kb |知识库统计]] * [[cs: report-score |评价统计]] * [[cs: report-score-history |评价记录]] * [[cs: report-history |历史会话]]

服务优化

* [[cs: optimize |问答优化]] * [[cs:optimize-suggest|意图澄清]] * [[cs:optimize-query|问句挖掘]] * [[cs:optimize-answer|答案挖掘]]

评测工具

* [[cs: Batch|批量问答]] * [[cs: goodcase|goodcase]] * [[cs: diff|diff测评]]

机器人设置

* [[cs:basic|基础信息]] * [[cs:auto-response|自动回复]] * [[cs:aSensitive-words|敏感词管理]] * [[cs:Transfer to labor|转人工设置]] * [[cs:Preliminary|评价设置]] * [[cs:advance-settings|渠道集成]]

系统设置

* [[cs:advance-settings1|系统设置]]

帮助中心

* [[cs:robot7|帮助]] * [[cs:900help|常见问题]]

API接入

* [[cs:channels1|API]]

渠道集成

* [[cs:channels|网页]] * [[cs:channels2|微信公众号]]

用户教程

* [[cs:user-Course|教程：轻松5步,给您的微信开通私有智能客服]] * [[cs:user-Course1|教程：轻松8步,给您的企业微信开通私有智能客服]] * [[cs:user-robot-course|教程：客服机器人多轮配置]] * [[cs:user-robot-tuning-course|教程：客服机器人知识库建设及机器人调优]]

机器人精细化运营调优

* [[cs:Operational-Services |机器人运营健康度检测]] * [[cs:Operational1-Services |机器人运营调优培训]] * [[cs:Operational2-Services |机器人诊断调优建议报告]] * [[cs:Operational3-Services |AI训练师VIP调优服务]]

机器人知识库建设服务

* [[cs:build-zsk|机器人知识库初始化建设服务]]

知识库优化最佳实践

* [[cs:optimize-metrics|知识库持续优化之关键指标体系]] * [[cs:optimize-bp|知识库持续优化之最佳实践]]

发版说明

* [[cs:ai-release-notes|发版说明v8.0.3]] * [[cs:ai-release-notes1|发版说明v8.0.4]] * [[cs:ai-release-notes2|发版说明v8.0.5]] * [[cs:ai-release-notes3|发版说明v8.0.6]] * [[cs:ai-release-notes4|发版说明v8.0.7]] * [[cs:ai-release-notes5|发版说明v8.0.8]] * [[cs:ai-release-notes6|发版说明v8.0.9]] * [[cs:ai-release-notes7|发版说明v8.0.10]] * [[cs:ai-release-notes8|发版说明v8.0.11]] * [[cs:ai-release-notes9|发版说明v8.0.12]] * [[cs:ai-release-notes10|发版说明v8.0.13]] * [[cs:ai-release-notes11|发版说明v8.0.14]] * [[cs:ai-release-notes12|发版说明v8.0.15]] * [[cs:ai-release-notes13|发版说明v8.0.16]] * [[cs:ai-release-notes14|发版说明v8.0.17]] * [[cs:ai-release-notes15|发版说明v8.0.18]] * [[cs:ai-release-notes16|发版说明v8.0.19]] * [[cs:ai-release-notes17|发版说明v8.0.20]] * [[cs:ai-release-notes18|发版说明v8.0.21]] * [[cs:ai-release-notes19|发版说明v8.0.22]]