====== Ticket System Integration ======

===== Application Scenario =====

You have a ticket system to follow up on service needs and issues, and you want to create tickets for certain conversations on Hyphenate Customer Engagement Cloud.

===== Integration Method =====

To integrate your ticket system with Hyphenate:

  - Activate the [[cs-en:systemintegration:webhook|Webhook]] feature and send the conversation closed event (ServiceSessionClosedEvent) to your server.
  - Filter the conversations that require tickets based on conversation tags ("summary_category" in the event). 
  - Create tickets with data in the event (such as the customer profile, agent profile, timestamp, and satisfaction ratings).

Note: If you need the messages in the conversations, you need to also send the new message event (ServiceSessionMessageEvent) to your server and filter the messages based on the ''"payload":{"serviceSession":{"id":xxxx'' field in the conversation closed event (ServiceSessionClosedEvent).