====== Ticket ======

Hyphenate has launched a powerful online ticket system that supports multi-person collaboration. Tickets can be submitted to the ticket system via e-mail, web, and telephone. Hyphenate Customer Engagement Cloud provides the “ticket integration” function to connect with the ticket system.

The "ticket integration" function is a value-added service. To activate it, please go to "Admin Mode > Ticket > Apply Ticket", and fill in the application form.
===== Apply for the Ticket Function =====

After you apply for the ticket function and configure your system email address, you can start provide ticket service for your customers.

Follow these steps:

  - Go to "Admin Mode > Ticket > Apply Ticket", and click the **Apply Ticket** button.
  - Enter your contact information (your name, phone, company name, email address), and click **Submit**.

After submitting your application, please be patient and your business manager will contact you as soon as possible.

{{:cs-en:admin:admin-ticket.png?nolink|Apply ticket}}

===== Set the Help Topics =====

Help topics are used to classify tickets. To set the help topics. go to "Admin Mode > Ticket > Ticket Help Topics".

===== Set the Priorities =====

Priority is used to mark the urgency or importance of a ticket. To set the priority options, go to "Admin Mode > Ticket > Ticket Priorities".

===== Set Webhook =====

Webhook is used to push ticket-related data to a third-party server. To enable webhook, go to "Admin Mode > Ticket > Ticket Webhook", enter the URL address of a third-party server and token, turn on "Ticket webhook", and click "Save".

===== Set the System Mailbox =====

The system mailbox is used to send ticket-related progress and other information to users' mailboxes. To set the system mailbox, go to "Admin Mode > Ticket > Mailbox Settings". When you complete the system mailbox settings and enable the system mailbox, all public replies to tickets will be sent to the users by email.